Effective communication and transparency are essential for building player trust and ensuring long-term engagement in Web3 gaming. The Machines Arena (TMA) utilizes multiple platforms, including Discord and blog posts, to share updates and engage with its community, demonstrating a commitment to maintaining open lines of communication. However, while TMA provides frequent updates and detailed explanations for changes, there are areas where transparency and responsiveness could be improved to strengthen community trust further.

• The game's Discord server serves as a central hub for announcements, bug reports, and roadmap discussions, with developers and community managers actively engaging with players.
• Frequent updates are shared via blog posts, such as the Familiars announcement, which explain new features and collectibles in detail, indicating a commitment to transparency.
• The game maintains a public bug resolution dashboard to track and address technical issues, reinforcing its efforts to be transparent about development challenges.
• Despite these efforts, delays in addressing issues like account progress loss and slow response times from developers have led to some dissatisfaction within the community.
• The lack of clear communication about roadmap delays and the absence of a dedicated support team have further eroded player trust in some cases.
• Future research could focus on gathering metrics related to update frequency, response times, and community sentiment to provide a more comprehensive evaluation of TMA's communication practices.