Privacy policy

Last Updated: 22/10/2024

Summary

This summary provides an overview of our privacy practices. For full details, please read the complete Privacy Policy below.

Personal Data: We collect contact information (name, email, phone number), account details, and payment information.
Automatically Collected Data: Device information, usage data, and tracking technologies.
Data from Third Parties: Information from social media platforms, analytics providers, and advertisers.
Purpose: To provide and improve services, communicate with you, offer customer support, ensure security, and comply with legal obligations.
Legal Basis: Based on consent, contract performance, legal obligations, and legitimate interests.
Data Sharing: We do not sell your data. We share it with service providers, during business transfers, for legal requirements, and to protect rights.
Data Transfer: Your data may be processed in other countries with appropriate safeguards.
Data Retention: We retain your data as long as necessary for the purposes outlined in this policy.
Your Rights: Access, correct, delete, object, restrict, port your data, and withdraw consent.
Children's Privacy: We do not collect data from children under 13 without parental consent.
Security Measures: We use privacy-by-design principles and technical and organizational measures to protect your data.
Third-Party Links: We are not responsible for third-party privacy practices.
Policy Changes: We will notify you of material changes by posting the updated policy.
Contact: For questions, contact us at the provided information.
Data Breach Notification: We will notify affected users and authorities within 72 hours of a data breach.
Regional Laws: We comply with GDPR (EU), CCPA (California), PIPEDA (Canada), LGPD (Brazil), PDPA (Singapore), and POPIA (South Africa).
Accessibility: We are committed to WCAG compliance. Contact us for accessibility needs.

1. Introduction

Welcome to BIGwiki Inc. ("the App", "we", "our", or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our web app. By using the App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.

We may update this Privacy Policy periodically. Changes will be indicated by the "Last Updated" date. Your continued use of the App signifies your acceptance of the changes.

2. Information We Collect

2.1 Personal Data

We collect personal information such as your name, address, email, phone number, and demographics when you register or participate in activities on the App.

2.2 Automatically Collected Data

We automatically collect information such as IP address, browser type, operating system, access times, and pages viewed. We ensure that this data collection follows privacy-by-design principles and is securely stored, with encryption for sensitive information, particularly on blockchain elements.

2.3 Financial Data

Financial information, such as payment method details, is collected for transactions. This data is securely stored by our payment processor.

2.4 Mobile Device Data

We collect information about your mobile device if you access the App from a mobile device.

2.5 Third-Party Data

Information from third parties, such as social media networks, if you connect your account to the third party. We ensure that any data shared through third-party integrations adheres to AML/KYC regulations, safeguarding users from fraud and meeting compliance standards.

2.6 Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect and store information about your interactions with the App. Please refer to our Cookie Policy for more details.

2.7 Data from Contests and Surveys

Personal and other information you provide when entering contests or responding to surveys.

3. How We Use Your Information

We use your information to:

Provide and improve our services.
Communicate with you, including sending updates and marketing materials.
Provide customer support.
Ensure security and prevent fraud.
Comply with legal obligations.

We prioritize user-centered design in how we handle your data, ensuring that you are at the center of every decision regarding data use. Furthermore, smart contracts are utilized to automate processes securely and transparently, especially in Web3 interactions.

4. Legal Basis for Processing Personal Data

We process your personal data based on:

Consent: For marketing communications.
Contract: For the performance of a contract with you.
Legal Obligation: To comply with legal obligations.
Legitimate Interests: For our legitimate interests, provided these are not overridden by your rights and interests.

We do not sell your personal data. However, we may share your information in the following circumstances:

Service Providers

With third-party service providers who perform services on our behalf, including analytics providers such as Google Analytics, email marketing services, and advertising networks. In line with regulatory expectations, we ensure third parties comply with AML/KYC standards when handling sensitive user data.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets.

Legal Requirements

If required by law or in response to a legal process.

Protection of Rights

To protect our rights, property, and safety, and the rights, property, and safety of our users or others.

Affiliates and Business Partners

With our affiliates and business partners, provided they meet privacy compliance standards.

Other Users

When you interact in public areas with other users, such as through social media integrations.

For any other purpose with your consent.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

8. Your Rights and Choices

You have certain rights regarding your personal data, including:

Access: Request access to your personal data.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Objection: Object to the processing of your personal data.
Restriction: Request restriction of processing of your personal data.
Portability: Request data portability.
Withdraw Consent: Withdraw consent at any time (where processing is based on consent).

To exercise these rights, please contact us at [email protected]

9. Children's Privacy

We do not knowingly collect personal data from children under the age of 13 without verifiable parental consent. If we become aware that we have collected personal data from a child under the age of 13 without parental consent, we will take steps to delete such information.

10. Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure, such as encryption and secure storage of blockchain data.

Security features are incorporated during the design phase of the app to follow privacy-by-design principles. Additionally, we conduct Data Protection Impact Assessments (DPIA) to assess and mitigate risks associated with any new technological integrations, including AI.

11. Third-Party Links

The App may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the App after any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

BIGwiki Inc.
[email protected]

14. Data Protection Officer

If you have any questions or concerns about our data protection practices, you can contact our Data Protection Officer at [email protected].

15. Data Breach Notification

In the event of a data breach, we will notify affected users and relevant authorities within 72 hours of becoming aware of the breach in compliance with GDPR and other applicable laws.

16. Specific Regional Requirements

If you are located in the European Union, you have the following additional rights under the General Data Protection Regulation (GDPR):

The right to lodge a complaint with a supervisory authority.
The right to know the details of any data transfers to third countries and the safeguards in place.
New clause: We ensure compliance with MiCA regulations concerning crypto-asset transfers.

16.2 CCPA (for California Residents)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA):

The right to know what personal information is being collected and how it is used.
The right to request the deletion of your personal information.
The right to opt-out of the sale of your personal information.

16.3 Other Regional Laws

We comply with other regional laws as applicable, including but not limited to:

PIPEDA (Canada)
LGPD (Brazil)
PDPA (Singapore)
POPIA (South Africa)

17. Accessibility

We are committed to ensuring our website is accessible to everyone, including individuals with disabilities. We follow the Web Content Accessibility Guidelines (WCAG) to make our content more accessible. If you need any accommodations to access our services, please contact us at [email protected].

18. Analytics

We use third-party service providers to monitor and analyze the use of our service, including:

Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. You can opt-out of having your activity on the Service made available to Google Analytics by installing the Google Analytics opt-out browser add-on.

19. Email Marketing

We may use your personal data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You can opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

20. Advertising

We may use third-party service providers to show advertisements to you to help support and maintain our Service, including:

Google Ads: Google Ads is an advertising service provided by Google that uses cookies to show targeted ads based on your previous visits to our Service or other websites. You can opt-out of Google Ads by visiting the Google Ads settings page.

21. Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g., payment processors): Payment processing follows AML/KYC protocols to prevent fraud and ensure compliance with legal standards.

PayPal: Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

22. Invisible reCAPTCHA

We use Invisible reCAPTCHA on our Service, which is subject to the Google Privacy Policy and Terms of Use.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

BIGwiki Inc.
Email: [email protected]